Getting hired as a call center agent is a mixed blessing. While there are a lot of perks and rewards to the job, there also a lot of stigma attached to it. It’s unapologetically difficult but to the industry’s credit is that it won’t try to trick your expectations.
Right or wrong, I consider this a superb piece of writing. The writer, an evangelical Christian, goes to the heart of our fears with what I have referred to before as the Genius of Protestantism: if our faith is only a long series of going through the motions, why bother with it at all?
Make sure you set up your office space so that it works for you. The best way of organizing a home office will depend on what type of business you are operating. If you sell cosmetics, you will need a way to display your products. If you’re working for an inbound call center tijuana near Tijuana, Baja California, you will need a phone and headset and some paper to make notes. You will most definitely need files regardless of your business.
“In other words, in our limited perspective we take complicated scenarios and try to simplify them so we can try and make sense out of senseless violence. Or worse, in our arrogance we try and take a higher moral position than the God who is the source of all morality in the first place!
Once you have been trained, you are assigned a cubicle and told to get to work. If you are lucky, you will work with a buddy for a while, until you get used to the process. If not, oh well, you can always put the caller on hold while you call the help desk. Hopefully someone has explained to you how to access this resource before you actually have to put it to the test (which will probably be your very first call).
Make it easy on yourself by offering and honoring a guarantee. It will increase your conversion rate, and unless your product is total JUNK, it won’t increase your refund rate.
I promised Jeffrey that I would write good things about him, and I am. He’s the ONLY reason I’m still banking with Chase. Maybe Chase should hire more people with Jeff’s skills and send the Kelly’s of the company for more training. However, I just realized Kelly’s title is “Escalation Manager,” and she lives up to the title perfectly. My temper was definitely escalated by the time she was done with me.